Refund policy

1. The 14-day guarantee

• Applies to your first purchase of any paid plan - the first Monthly payment, or your first 3-Month or Yearly Pass.
• Ask within 14 days of the purchase date, by emailing advitya@work-ly.in from the address on your account (or including it). You don't need to give a reason.
• It covers trying Pro, not using it for a full job search: it applies while you've used fewer than 10 Pro AI tools (each tailored resume, cover letter, hiring manager message, set of interview questions, mock-interview answer, practice task, strategy, dream-job analysis or pathway counts as one). Free features, job matching and tracking don't count. Your count is shown in Settings → Plan & Billing.
• We refund the full amount you paid, including any tax charged, to your original payment method.
• Your account returns to the free plan when the refund is issued. Everything you created stays in your account.
• The guarantee is once per person. It doesn't apply to later purchases, renewals, or new accounts opened to use it again.

2. After the guarantee period

After 14 days, or once you've used 10 or more Pro AI tools, payments are non-refundable, including any unused time on a pass or a partly used month. We don't give partial refunds for switching plans or stopping early. The exceptions in section 4 always apply.

3. Cancelling Monthly

Monthly renews automatically every month until you cancel. Cancel anytime from Settings → Plan & Billing, through the link in your payment receipt, or by emailing advitya@work-ly.in. You keep Pro until the end of the month you've paid for and won't be charged again. We send a receipt for every charge. If a renewal happened after you'd cancelled, we'll refund it in full.

The 3-Month and Yearly passes are one-time payments. They never renew, so there's nothing to cancel; they simply end.

4. When we always refund

Whatever the date, we'll refund or correct:

• Duplicate charges, or charges for the wrong amount.
• A renewal charged after you cancelled.
• A paid feature being unavailable for more than 72 hours in a row because of a fault on our side - a pro rata refund or free extension for the time lost, your choice.
• Anything else the law where you live requires.

5. The Application Sprint, seat packs and gift passes

These have their own terms instead of the guarantee in section 1:

• Application Sprint. If we don't deliver five finished applications within 14 days of receiving your completed intake form, we refund the Sprint in full. You can also cancel for a full refund any time before you send the intake form. A refunded Sprint ends the Pro access that came with it.
• Coach packs, cohort licences and gift passes. A full refund within 14 days of purchase, as long as no one has redeemed the code yet.
• Cohort pilot. Ask within 45 days of purchase: we refund it in full if fewer than 10 of its 25 seats were redeemed in the first 30 days.
• When a pack is refunded, its unused seats are switched off. People who already redeemed a seat keep their access for the time they were given.

6. How refunds are paid

• We confirm your request within 2 business days and issue the refund within 5 business days of approving it.
• Refunds go back to the original payment method. Your bank may take a further 5-10 business days to show it.
• We refund the amount charged in the currency charged. Differences from exchange rates or fees charged by your bank are outside our control.
• Polar sells on our behalf as Merchant of Record and issues refunds for us; you may also request one through them.

7. Chargebacks

Please contact us before disputing a charge with your bank - we're quick and you'll usually get your money back sooner. If a valid charge is disputed, paid access may be paused until the dispute is resolved.

8. Abuse

We may decline refunds where there's clear evidence of abuse, such as repeated buy-and-refund cycles or multiple accounts opened to reuse the guarantee. This never affects the refunds in sections 4 and 5 or your legal rights.

9. Your legal rights

This policy adds to, and never reduces, any mandatory consumer rights you have where you live - for example, statutory rights to cancel a digital service or to a remedy for a faulty one.

10. Contact

Refund and billing questions: advitya@work-ly.in. We reply within 2 business days. See also our Contact page.